We put these VPNs to the test to find out which is the best!
Zenmate’s speeds are not the best, but they are serviceable for streaming video. DotVPN’s free service has terrible speeds, but that’s by design. An upgraded service allows you to watch streaming media with no issues, but don’t expect the same with the free one.
| VPN vendor |
|
|
|---|---|---|
| Download speed reduction | 65% (UK) | 81% (UK) |
| Upload speed reduction | 51% (FRA) | 151% (FRA) |
| Ping time to google.com | 498ms | 439.84ms |
| Average time to connect (sec.) | 16ms | 17ms |
| Unblock successful for |
|
|
| Visit Site | Visit Site |
Speed determines how fast content uploads, so if you’re torrenting or streaming, you want the speed to be somewhat identical to your regular internet speed. Since a VPN encrypts your data, it usually takes a bit longer to send your data back and forth, which can slow down your connection. However, if your ISP deliberately slows down your connection (also known as throttling) a VPN might increase your internet speed. Testing a VPN is somewhat pointless because new servers pop up and affect speed. Your speed can also differ according to your location, so your speed test might not match ours. Having said that, we tested the speed in numerous locations to provide you with the average.
Neither VPN is impressive when it comes to server choices, but with 30 locations in a higher number of countries, Zenmate has the better advantage if you want less restrictions as to what your fake IP address is.
| VPN vendor |
|
|
|---|---|---|
| Server Locations | 700 | 3,800+ |
| Server Countries | 12 | 74 |
| IP Addresses | 700 | 0 |
| Dynamic Server Switching | ||
| Visit Site | Visit Site |
The ratio of servers to countries is an important factor to look at when choosing a VPN. Only paying attention to location or number of servers can get you in trouble. More servers generally means faster speeds, but if VPN X has a few more servers than VPN Y but twice as many users, VPN X will typically have slower speeds. Ideally, you want a VPN that has a lot of servers in every location. This way you won’t have to worry that server/country that you want will be overburdened and running slow
Customer support is not really a priority with DotVPN. They have a form you can fill out, but you’ll be waiting several days for a response. You’re better off using their website to do your own troubleshooting. Zenmate does have proper email ticketing and a help section, along with a few tutorial videos that are beneficial.
| VPN vendor |
|
|
|---|---|---|
| Email Response Time | X | 24 |
| 24/7 Support | ||
| Live Chat | ||
| Knowledge Base | ||
| Video Tutorials | ||
| Visit Site | Visit Site |
We personally test the customer support team of every VPN we review. This means asking technical question through the live chat feature (where applicable) and measuring the response time for email questions. Whether you need to connect to a specific server, change your security protocol, or configure a VPN on your router, finding a VPN with quality customer support should be important to you.
GuideHaven is an independent review site. We are reader-supported so we may receive a commission when you buy through links on our site. You do not pay extra for anything you buy on our site — our commission comes directly from the product owner.
Support GuideHaven to help us guarantee honest and unbiased advice. Share our site to support us!
